COVID-19 Policies and Procedures

To our valued clients regarding COVID-19, 

We are OPEN and here to help! 

We are taking precautions to keep our clients safe – picking up and delivering cars from your work/home with repairs, sanitizing high touch areas in cars, sanitizing the office frequently, and asking our clients to use our key-drop so you don’t even need to enter our shop. We take Visa, Mastercard payments over the phone or E-Transfer through email. Give us a call if you have any questions. 

With everything going on, we wanted you to know that we are here to help. We are open and continuing to service vehicles and we are committed to taking precautions to keep our clients safe. You can get your car fixed without ever needing to enter our shop. Here’s how:

  • Vehicle Pick Up and Delivery: Get your car repaired without ever leaving home. Access Automotive will pick up your car from work or home and drop it off to you when it’s done, for no-charge. If time permits. 
  • Pay from Home: Pay from your mobile device or your computer. Give us a call and pay over the phone. No need to come in to pay.
  • No Contact Key Drop: We have a secure Key-Drop beside our front door. You can drop your key inside the Key-drop so you do not need to come in contact with anyone.
  • Disinfecting Keys and Car: Upon receiving your keys, we will wipe all keys down with a disinfecting wipe (as a precaution). While our staff works on your vehicle, they will be wearing safety gloves the entire time. Once the work is done on your vehicle, we will disinfect any high-touch areas, such as the steering wheel, gear shift, and door handles.  Before giving you your key back, we will disinfect the key.
  • Sanitizing the Office: We are sanitizing the office, front counter, door handles, and bathroom very regularly to reduce the spread of germs.
  • Phone and Email Communication: We will be in contact with you via phone and email so that you know exactly what is going on with the service to your vehicle and can approve any work that is done. No need to wait at the shop.

Have questions? Or want to schedule an appointment? Give us a call at 780 484 1194 and we’d be more than happy to help.

Stay safe and wash your hands – we’ll get through this together! 😊

*Some restrictions apply to the no-charge vehicle pickup. Call for more details.*

Wishing you health and happiness,

Rob Music
Access Automotive
780 484 1194

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